In this day and age with so many different types
of professionals and services available, it is not uncommon for individuals .seeking therapy, to want to meet their
therapist, in person, before committing to any particular therapist or practice. To address this growing need, Dr.
Mandell has decided to make available the option of a brief in office pre-evaluation consultation for those
who do want to do more extensive hands on "research" and have the opportunity to ask questions in person .
If you* have decided
that you are ready for a psychiatric evaluation for medication management and/or psychotherapy or for weight managment
services, and would like to schedule an appointment with Dr. Mandell, here are some steps
to help guide you in the process and address questions of practice procedure.
I. Scheduling an Initial Appointment :
To request an
initial appointment , please call Dr. Mandell at the office number below and leave your name, call back number and the reason
for your request and referral source. Dr. Mandell does not accept referrals electronically.
The first appointment with Dr. Mandell is usually a daytime
appointment . Dr. Mandell has found that patients are more alert during the day hours and results of the examination,
often superior. After the initial evaluation process, Dr. Mandell will do her best, subject to availability, to
accomodate patient request, with regard to appointment day and time.
II. Preparing for The First Visit:
It is recommended that you and/or your referring professional provide Dr. Mandell with a
brief description of your condition and your reason(s) for seeking therapy. Telephone communication (Voice message 212
988-5400, a private secure number) is recommended for privacy reasons and optimal patient confidentiality.
Dr. Mandell be available for a brief telephone discussion, upon request, to
address questions about her office professional fees and billing practice.
A. Registration Forms:
be forms to fill out in the office on the first day of arrival, as part of the registration process. They will include
forms that give consent and medical information, all of which are necessary for Dr. Mandell to have on file for optimal clinical care and management planning. Please make sure that you have your insurance and pharmacy information available beforehand
as well as the credit card and number you wish to bring to the office to keep on file. To expedite
the registration process. a registration form is available below for your convenience. Please complete
and either fax it (212 988-5404, a secure private fax) or bring it to the consultation appointment .
In any case, it will be necessary to provide the credit information before the appointment.
Coverage for Dr. Mandell's Sevices:
Like most New York City psychiatrists,. Dr. Mandell is an out of net-work provider, which means she does not contract
with any insurance compnies. Likewise, she is not enrolled in nor accepts Medicare insurance. Clarification about your
insurance , professional fees and payment options is highly recommended prior to your initial appointment to prevent
any miscommunications or unexpected charges.If you have out of network coverage, Dr. Mandell will provide you with a monthly
properly coded invoice or bill for you submission to your insurance carrier for reimbursement, unless other arrangements have
Calling your Insurance Carrier directly to find out details about you coverage, if you have an insurance plan
with out of network benefits:
Important questions to ask would include: 1) if you have out of network coverage;
2) if you have a deductible and the amount and how much you have met to date; 3)what percentage of the fees do you cover before
your out of pocket is met, i.e. your coinsurance until the insurance company pays 100% of what they allow for the billed
services ; 4) what your insurance company /plan allows as/ deems “reasonable and customary” , which means
the rate at which they will reimburse for your therapy; and finally, 5) what forms you need to submit claims and the
address for submission of the claims, the expected turnaround time for processing and payment of claims; and in what
time period must claims be submitted/filed after which they will be denied for consideration for reimbursement (this may vary,
but the time is typically 6 months from the date of service).
You may be asked a specific procedure code as well as a zip code to determine the reimbursement
rate. It is improtant to know that each insurance plan allocates different amounts of allowable reimbursement coverage, based
on length of time, level of intensity of clinical managment and care, for the different types of services provided. Dr. Mandell
will provide you with this information and do her best to assist you in this process.
III. The Initial Consultation Day:
is important to arrive 10-15 minutes before your appointed time. Dr. Mandell will come out personally to greet you and give
you forms needed to complete registration. This will allow you time to complete the forms and allow for the
consultation to begin as promptly as possible to allow for the full length of time appropriated for you. Dr. Mandell
typically allots 45-50 minutes for the initial evaluation. Dr. Mandell believes it is important for her not to
not direct the first visit, but to allow you the opportunity to gain a sense of comfortability in a new environment
with a new therapist so that you can freely present your reasons for the visit and not feel rushed or controlled. To complete a full assessment and formulate
a treatment plan and recommendation, it is often necessary to require more than one full session.There are specific pieces
of your personal medical and social and academic history as well as, when pertinent, your family history,
that are useful and necessary to formulate your individually designed plan for optimal success in achieving therapy
Payment is due at the time of
service, unless other arrangments have been met. Please remember to bring some form of payment at the time of the first
visit. Cash, check and credit card are all acceptable forms of payment. Regardless of the form of payment, a valid
credit card number will be kept securely on file in Dr. Mandell's private office.
*In all places
where "you" is used, this may be interchanged with "your child" or "your dependent”, as
questions or to schedule an appointment:
Tel: (212) 988-5400
Fax: (212) 988-5404